Frequently Asked Questions

About

ProSupply RX is a telehealth practice that connects you with US-licensed clinicians for virtual consultations and delivers high-quality, affordable prescription treatment to your home. We focus on hormone health, weight management, sexual wellness, hair, skin, sleep and longevity, and we also handle common acute conditions through urgent care. Our clinicians evaluate every patient thoroughly and prescribe only when treatment is appropriate. Care is available across most states, no insurance is needed, pricing is transparent, and shipping is free.

Choose the therapy you need, check out, and answer a short set of medical questions in your portal. A US-licensed clinician reviews everything you share and prescribes medication where appropriate. You can expect to hear from a clinician within about 24 hours. Some states require a video consultation or live chat, and if yours does, a clinician will reach out to complete your visit that way.

Every protocol shows its full price up front before you check out. Clinician review, medication and shipping are included, and there is no insurance markup or surprise fee.

Other

We do not accept insurance. We believe access to quality care should not hinge on a third party's approval, so ProSupply RX removes the barriers insurers create and replaces them with transparent pricing and convenience. Consultation and medication pricing is competitive and often lower than going through insurance.

Yes. Every clinician you work with is licensed to prescribe and treat patients in the state where you live, so you can get the medication you need on your schedule without the hassle.

Yes. You can ask for your prescription to be sent to your local pharmacy. The most affordable and convenient option is usually our network of partner pharmacies, and we cannot guarantee pricing at an outside pharmacy.

Prescriptions are filled by US-licensed partner pharmacies selected according to the therapy and medication. The pharmacy handling your order is shown in your member portal along with its contact details.

Manifest Pharmacy

1018 S. Batesville Road

Greer, SC 29650

Tel: 888-770-4009

Monday–Friday 8:00am–5:00pm EST

RX Compounding Store

8950 SW 74th Court

Suite 101, Miami, Florida 33156

Tel: 801-477-9444

Monday–Friday 9:00am–5:00pm EST

Our network is made up of board-certified physicians and licensed clinicians across the US.

We partner with independent, licensed practitioners in multiple states.

You are charged when you place your order, before clinical review. If treatment is not approved, the full amount is refunded.

Yes. Your data is protected and handled in line with HIPAA.

You must be at least 18 years old.

Call 911 or go to your nearest emergency room.

To verify your identity, as required by US telehealth regulations.

Ordering

Choose a protocol, complete checkout, then finish the intake form in your portal.

We accept major debit and credit cards.

After purchase. Once your order is placed you receive an invitation to your member portal, where the intake lives. It takes about 5 to 10 minutes. The sooner you finish it, the sooner your clinician can review and prescribe. Nothing ships until the intake is reviewed.

Yes. Multi-month plans are billed up front at the price shown, and ongoing subscriptions can be paused or cancelled any time from your member portal before the next billing date. No cancellation fees and no phone calls needed.

Lab testing

Clinician-built panels for a full picture of your health, covering hormonal, cardiovascular, inflammatory, metabolic and nutritional markers. No physician referral is needed, and you can have blood drawn at a partner location or request an at-home collection where available.

Most results are back within 7 to 10 business days of your draw. A few advanced or send-out tests take a little longer. You get an email the moment results post to your secure member portal, and your clinician reviews them in the context of your protocol rather than in isolation.

After you purchase, your lab order is released to a national partner network and appears in your member portal. Walk in at a partner draw site near you, with no appointment needed at most locations, or on eligible panels add private at-home phlebotomy for $125 and a licensed phlebotomist comes to you.

These limits apply to blood work and lab panels only, not to peptides or prescription therapies. Lab testing is available across the US except in Rhode Island and Hawaii, which our lab partners cannot serve. Orders in New York and New Jersey are routed through a separate partner network, so collection options in those states may differ.